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FAQ/Payments

What forms of payment do you accept? - Credit cards and Paypal.  Paypal processes your credit card.  You do not need to have a Paypal account to make a payment with your credit card through Paypal.  When you click the checkout button, you will be taken to the secure payment screen shown below.  Just click the "Pay with Debit or Credit" button to checkout with your credit card.  You will then be sent back to my website, thewalkerstudio.com.  If you have any questions please let me know.  

 

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Is this Site Secure? Absolutely.  Your information is safe.  When you add an item to your cart and enter the checkout, you'll be transferred to an encrypted page for entering your payment information.  On my end I only see what the customer purchased and their contact information so I will know where to ship and so I can send them the tracking number.  Credit card information is processed separately so I do not see any card numbers.   

Are you still making garden stake memorials? - I am not unfortunately.  My schedule changed and that makes it hard to make something that takes a couple weeks to build.  Shipping costs have also increased and now with the virus, getting materials is not as easy or as safe as it used to be.  These days I am focused on making the memorial ornaments.  Nearly all my original designs are now available in ornament form.  I also added about 60 new designs along with a lot of new breeds and they can now be made with angel wings.  

 

Why does my order say awaiting fulfillment? - After placing an order, it will be marked "awaiting fulfillment."  That just means I'm currently making your ornament.  When I put it in the mail in 4 to 6 business days, your order will be marked shipped and you will receive the tracking number.

 

Do you make these yourself?  - Yes.  I am a one man operation and make all of these pieces myself.  It's definitely a labor of love.   

Can these be sent as Gifts? - Of course.  You can put your recipient as the Ship-To address.  Also, if you would like me to put a note in the box just let me know what you would like it to say.  There is a note to seller box in the checkout where you can enter your note.  I'll print it out and put it in the box.   

Where do you ship? - I currently ship to the United States    

How are your pieces shipped? - The majority of the time I ship through the US Postal Service, First Class  All pieces are carefully packed bubble lined mailers.  Once shipped, I'll update the tracking number.  

Do you offer personalization? - Please see the Personalization Idea Page 

Do these pieces come in larger sizes? - Right now I am only offering these pieces in the sizes listed.

Do you make custom pieces?  - I currently do not have the time unfortunately.  I do have a lot of designs though so if you have a mixed breed or do not see a design for your breed there is still hope.  You can contact me and I'll let you know the closest design. You can also browse the photos versus looking for something specific.  A lot of times there will be a silhouette that will work, even if it is technically of a different breed.